Refund policy

Thank you for shopping at ScentByAI. We want you to be fully satisfied with your purchase. Please read our policy carefully.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

Unused, unopened, and in the same condition that you received it.

In its original packaging.

For hygiene and safety reasons, perfume bottles that have been opened, used, or tampered with cannot be returned.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [2-3 business days].

Shipping costs are non-refundable.

We only replace items if they are defective, damaged, or incorrect.

If you need to exchange an item, please contact us on info@scentbyai.com or on all Social Media provided