Shipping policy

Thank you for shopping with ScentByAI. Below you’ll find all the details regarding our shipping process.

Processing Time

Orders are processed within 1 business day after payment confirmation.

Please note that processing time does not include weekends or holidays.

Shipping rates: Free

Estimated delivery time: 48-96 Hours

Delivery times are estimates only and are not guaranteed.

Once your order has shipped, you will receive a tracking number to monitor the delivery status.

Tracking information may take up to 48 hours to update.

For international orders, customers are responsible for any customs fees, import duties, or local taxes that may apply.

We are not responsible for delays caused by customs.

We are not liable for lost, stolen, or damaged packages once they have been handed over to the shipping carrier.

If your order arrives damaged, please contact us immediately through website or social media with photos of the package and items.

For any shipping-related questions or concerns, please reach out to us on website Chat, We’ll be happy to assist you.